Qrow Pte. Ltd. (“Qrow,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information is collected, used, disclosed, and protected when you download, purchase, access, or use Starclash, including its applications, audiovisual experiences, downloadable content, websites, features, updates, and related services (collectively, the “Service”).
This Privacy Policy applies to Starclash on all supported platforms, including Apple Vision Pro through the Apple App Store, Meta Quest through the Meta Horizon Store, PC and compatible devices through Steam, and the Starclash pages available through tack.now.
The data controller or responsible organization for information processed under this Privacy Policy is:
Qrow Pte. Ltd. 68 Circular Road, #02-01 Singapore 049422
Email: admin@tack.now Privacy Policy: https://tack.now/privacy Terms of Use: https://tack.now/terms
1. SUMMARY
Starclash does not currently require you to create a separate Qrow or Starclash account.
We do not use Starclash to serve third-party advertising, build advertising profiles, or track users across unrelated applications or websites.
Purchases are processed by the platform through which you obtain the Service, such as Apple, Meta, or Valve. Qrow does not directly receive or store your complete payment-card information.
The Service may process limited technical information necessary to download content, verify purchases, provide functionality, maintain security, and respond to support requests.
Some information, such as application settings and download status, may be stored locally on your device and is not normally transmitted to Qrow.
2. INFORMATION WE MAY COLLECT
Depending on the platform, version, and manner in which you use the Service, we may collect or process the following categories of information.
2.1 Information You Provide to Us
If you contact us by email or otherwise communicate with us, we may receive:
(a) your name, if you provide it;
(b) your email address;
(c) the content of your message;
(d) attachments, screenshots, logs, or other information you choose to provide;
(e) information about your device, platform, application version, purchase, or technical issue; and
(f) any other information you voluntarily provide.
Please do not send sensitive personal information unless it is reasonably necessary for us to respond to your request.
2.2 Purchase and Entitlement Information
Purchases are processed by Apple, Meta, Valve, or another applicable platform operator.
Depending on the platform, Qrow or the Starclash application may receive or process limited purchase and entitlement information, such as:
(a) the product identifier;
(b) whether a purchase entitlement is active;
(c) transaction or order identifiers;
(d) purchase, refund, revocation, or restoration status;
(e) storefront, country, or region;
(f) the platform through which the purchase occurred; and
(g) aggregated sales or financial reports provided by the platform.
We use this information to unlock paid content, restore purchases, prevent fraud, provide support, maintain business records, and comply with legal obligations.
Qrow does not directly receive or store your complete credit-card number, card security code, or platform account password. Payment information is processed by the applicable platform and its payment providers under their own privacy policies.
2.3 Download and Network Information
Starclash may download large audiovisual files from Qrow’s hosting or content-delivery providers.
When your device connects to a server to request content, the server or content-delivery provider may automatically process standard network and request information, including:
(a) IP address;
(b) request date and time;
(c) requested file or URL;
(d) response status and download volume;
(e) browser, application, or user-agent information;
(f) device type, operating system, or platform;
(g) approximate location inferred from an IP address;
(h) network performance and error information; and
(i) security information used to detect abuse or unauthorized access.
This information may be processed by Qrow’s hosting and content-delivery providers, including Cloudflare or comparable service providers, to deliver the requested file, protect the Service, troubleshoot downloads, manage network capacity, and prevent fraud or abuse.
Some network data may exist only temporarily to complete the request. Other limited server logs may be retained for security, diagnostics, operational, or legal purposes.
2.4 Device and Technical Information
The Service may process limited technical information necessary for application functionality, compatibility, troubleshooting, and security, such as:
(a) device platform and model category;
(b) operating-system version;
(c) Starclash application version;
(d) language, country, region, or storefront settings;
(e) download progress and completion status;
(f) application errors and diagnostic information;
(g) entitlement verification results; and
(h) information necessary to determine whether content is available or compatible.
At the Effective Date of this Privacy Policy, Qrow does not use a third-party advertising SDK or cross-application tracking SDK in Starclash.
2.5 Information Stored Locally on Your Device
Starclash may store information locally on your device, including:
(a) downloaded audiovisual files;
(b) download progress and download state;
(c) subtitle and language preferences;
(d) playback and user-interface settings;
(e) purchase entitlement status obtained from the platform; and
(f) other application preferences necessary to operate the Service.
Information processed and retained only on your device is not normally accessible to Qrow.
Deleting the application may delete locally stored audiovisual files, settings, and related information. Your platform purchase entitlement may remain associated with the platform account used for the purchase.
2.6 Immersive Device and Spatial Data
Immersive devices may use information such as head position, hand position, controller input, eye direction, room boundaries, or spatial mapping to operate the device and render an immersive experience.
This information may be processed locally by your device, operating system, or platform provider.
At the Effective Date of this Privacy Policy, Qrow does not intentionally collect or store raw eye-tracking data, raw hand-tracking data, biometric identifiers, room maps, or precise physical-environment scans on Qrow-controlled servers.
Apple, Meta, Valve, headset manufacturers, operating-system providers, and hardware providers may independently process device and spatial information under their own privacy policies.
2.7 Website Information
When you visit tack.now or a Starclash webpage, the website or its hosting provider may automatically process standard web-server information, such as:
(a) IP address;
(b) browser and device information;
(c) requested pages;
(d) request date and time;
(e) referring page, where provided by your browser;
(f) security and error information; and
(g) cookies or similar technologies that are strictly necessary to deliver, secure, or operate the website.
Qrow does not currently use the Starclash application to serve third-party behavioral advertising or track your activity across unrelated applications and websites.
If we introduce optional analytics, advertising, or other technologies that materially change our practices, we will update this Privacy Policy and obtain consent where required.
3. INFORMATION WE DO NOT INTENTIONALLY COLLECT
At the Effective Date of this Privacy Policy, Starclash does not intentionally collect the following information for Qrow’s own purposes:
(a) contact lists or address books;
(b) precise GPS location;
(c) photos or videos from your personal library;
(d) microphone recordings;
(e) camera recordings;
(f) health or fitness records;
(g) biometric identifiers;
(h) private messages between users;
(i) government identification numbers;
(j) complete payment-card information;
(k) advertising identifiers for cross-application tracking; or
(l) data used to create behavioral advertising profiles.
The device or platform provider may independently process some information necessary to operate its hardware, account, store, safety, or payment services. Those practices are governed by the provider’s privacy policy.
4. HOW WE USE INFORMATION
We may use information described in this Privacy Policy to:
(a) provide, operate, maintain, and secure the Service;
(b) deliver previews, full audiovisual experiences, and downloadable content;
(c) verify purchases and restore eligible entitlements;
(d) process download requests and monitor download performance;
(e) identify and correct application errors;
(f) respond to questions, support requests, complaints, and legal notices;
(g) prevent fraud, piracy, unauthorized access, abuse, and security incidents;
(h) understand aggregated sales and platform performance;
(i) comply with accounting, tax, legal, regulatory, and platform obligations;
(j) enforce the Starclash Terms of Use and protect Qrow’s rights and property;
(k) establish, exercise, or defend legal claims;
(l) manage changes, updates, or discontinuation of the Service; and
(m) improve the reliability, compatibility, accessibility, and performance of the Service.
5. LEGAL BASES FOR PROCESSING
Where applicable law requires a legal basis, Qrow processes personal information on one or more of the following bases:
(a) Contract: processing is necessary to provide the Service, deliver content, verify purchases, or perform our agreement with you;
(b) Legitimate Interests: processing is necessary for Qrow’s legitimate interests in operating, securing, supporting, improving, and protecting the Service, provided those interests are not overridden by your rights;
(c) Legal Obligation: processing is necessary to comply with applicable laws, tax requirements, court orders, regulatory obligations, or lawful requests;
(d) Consent: you have consented to specific processing, where consent is required; and
(e) Legal Claims and Protection: processing is necessary to establish, exercise, or defend legal claims or protect users, Qrow, platforms, licensors, or the public.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before withdrawal.
6. HOW WE DISCLOSE INFORMATION
We may disclose information in the following circumstances.
6.1 Service Providers
We may disclose information to companies that provide services on our behalf, including:
(a) hosting and cloud-storage providers;
(b) content-delivery networks, including Cloudflare or comparable providers;
(c) security, fraud-prevention, and technical infrastructure providers;
(d) customer-support providers;
(e) professional advisers, accountants, auditors, insurers, and legal counsel; and
(f) other contractors necessary to operate the Service.
Service providers may use information only as permitted by their agreements with Qrow and applicable law.
6.2 Platform Operators
Apple, Meta, Valve, and other platform operators may process information independently when you:
(a) create or use a platform account;
(b) download or purchase the Service;
(c) request a refund;
(d) restore a purchase;
(e) use platform achievements, sharing, cloud storage, or social features;
(f) submit a platform support request; or
(g) use hardware, operating-system, store, payment, or security services.
Their processing is governed by their own terms and privacy policies.
Qrow may receive purchase status, entitlement information, transaction reports, aggregated reports, or support information from these platform operators.
6.3 Legal and Safety Disclosures
We may disclose information if we reasonably believe disclosure is necessary to:
(a) comply with applicable law, regulation, legal process, or a lawful government request;
(b) enforce the Starclash Terms of Use;
(c) investigate fraud, piracy, abuse, security incidents, or unlawful activity;
(d) protect the rights, safety, property, or security of Qrow, users, licensors, platform operators, or the public; or
(e) establish, exercise, or defend legal claims.
6.4 Corporate Transactions
If Qrow is involved in a merger, acquisition, financing, reorganization, sale of assets, insolvency, or similar corporate transaction, information may be disclosed to advisers and transaction participants and may be transferred as part of that transaction.
Any recipient will remain subject to applicable privacy obligations.
6.5 Aggregated or De-identified Information
We may use or disclose aggregated or de-identified information that cannot reasonably identify you for operational, reporting, research, security, or business purposes.
We will not attempt to re-identify information that has been de-identified, except where necessary to test the effectiveness of de-identification or as permitted by law.
7. NO SALE OR BEHAVIORAL ADVERTISING
Qrow does not sell personal information for money.
At the Effective Date of this Privacy Policy, Qrow does not share personal information for cross-context behavioral advertising or targeted advertising and does not use Starclash to serve third-party behavioral advertisements.
Qrow does not provide financial incentives in exchange for personal information.
If these practices change, we will update this Privacy Policy and provide any notices, consent mechanisms, or opt-out rights required by applicable law.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Service, maintaining security, responding to support requests, complying with legal and accounting obligations, resolving disputes, and enforcing agreements.
Retention periods depend on the type of information and purpose of processing.
For example:
(a) support communications may be retained while a request is active and for a reasonable period afterward;
(b) transaction and accounting records may be retained for the period required by tax, financial, platform, and legal obligations;
(c) server and security logs may be retained for a limited operational or security period;
(d) locally stored application information remains on your device until deleted by you, the application, or the operating system; and
(e) aggregated or de-identified information may be retained for longer where it no longer identifies an individual.
When information is no longer reasonably necessary, we will delete it, de-identify it, or securely restrict further use, unless retention is required by law.
9. INTERNATIONAL DATA TRANSFERS
Qrow is based in Singapore. Information may be processed in Singapore and in other countries where Qrow’s platform operators, hosting providers, content-delivery providers, contractors, or advisers operate.
These countries may have privacy laws that differ from the laws of your country.
Where required, Qrow will use appropriate safeguards for international transfers, such as contractual protections, transfer agreements, adequacy decisions, or other legally recognized mechanisms.
Qrow will take reasonable steps to ensure that transferred personal information receives a standard of protection consistent with applicable law.
10. DATA SECURITY
Qrow uses reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no internet transmission, server, platform, or storage system is completely secure. We cannot guarantee absolute security.
If we become aware of a personal-data breach, we will investigate and provide notifications to affected individuals and regulators where required by applicable law.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
(a) request access to personal information held about you;
(b) request correction of inaccurate or incomplete information;
(c) request deletion of personal information;
(d) request restriction of processing;
(e) object to certain processing;
(f) withdraw consent where processing is based on consent;
(g) request a portable copy of certain information;
(h) ask how personal information has been used or disclosed;
(i) opt out of the sale or sharing of personal information, where applicable;
(j) appeal a decision concerning a privacy request, where applicable; and
(k) lodge a complaint with a competent data-protection or privacy authority.
To exercise a privacy right, contact:
Please include enough information for us to understand and respond to your request. We may need to verify your identity and authority before completing the request.
We may deny or limit a request where permitted by law, including where we cannot verify the requester, do not possess the requested information, must retain information for legal reasons, or an exception applies.
We will not unlawfully discriminate against you for exercising a privacy right.
12. PLATFORM DATA REQUESTS
Qrow cannot directly access, correct, delete, or refund all information controlled by Apple, Meta, Valve, or another platform operator.
Requests concerning the following should generally be submitted directly to the relevant platform:
(a) platform account details;
(b) complete payment information;
(c) platform purchase history;
(d) store refunds;
(e) platform friends or social information;
(f) platform device records;
(g) platform cloud data; or
(h) information collected independently by the platform.
Qrow may assist by identifying the appropriate platform where reasonably possible.
13. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND
If you are located in the European Economic Area, United Kingdom, or Switzerland, Qrow Pte. Ltd. is the controller of personal information processed for Qrow’s purposes under this Privacy Policy.
You may have rights to access, correct, erase, restrict, object to processing, and receive certain information in portable form.
You may also lodge a complaint with the data-protection authority in your country of residence, place of work, or place of an alleged violation.
Where Qrow relies on legitimate interests, you may request information about the relevant balancing assessment.
Where personal information is transferred internationally, Qrow will use a legally recognized transfer mechanism where required.
14. CALIFORNIA AND OTHER UNITED STATES PRIVACY RIGHTS
Residents of California and certain other United States jurisdictions may have rights to:
(a) know the categories and specific pieces of personal information collected;
(b) know the sources, purposes, and recipients of personal information;
(c) request correction or deletion;
(d) obtain a portable copy of certain information;
(e) opt out of the sale or sharing of personal information; and
(f) receive equal service and pricing when exercising privacy rights.
The categories of personal information Qrow may process are described in Section 2. The purposes are described in Section 4, and the categories of recipients are described in Section 6.
Qrow does not sell personal information and does not share personal information for cross-context behavioral advertising at the Effective Date of this Privacy Policy.
Because Qrow does not currently engage in such sale or sharing, we do not currently provide a separate “Do Not Sell or Share My Personal Information” link.
You may submit a request by emailing admin@tack.now.
15. SINGAPORE PRIVACY RIGHTS
Qrow handles personal information in accordance with applicable requirements of Singapore’s Personal Data Protection Act 2012.
Subject to applicable exceptions, you may request access to personal information under Qrow’s possession or control and information about how it was used or disclosed. You may also request correction of inaccurate or incomplete personal information.
You may withdraw consent where processing is based on consent, subject to reasonable notice and any legal or contractual consequences of withdrawal.
Privacy questions, requests, or complaints may be sent to Qrow’s privacy contact at admin@tack.now.
16. CHILDREN’S PRIVACY
Starclash is not directed to children under the minimum age permitted by the applicable platform or local law.
Qrow does not knowingly collect personal information directly from children under 13 through a separate Starclash account.
If a child is permitted to use the Service, a parent or legal guardian should supervise the child’s use, review the applicable platform’s family and safety settings, and ensure compliance with platform age requirements.
If you believe a child has provided personal information directly to Qrow without appropriate authorization, contact admin@tack.now. We will review the request and delete the information where required.
17. AUTOMATED DECISION-MAKING
Qrow does not currently use personal information collected through Starclash to make decisions that produce legal or similarly significant effects through solely automated processing.
Platform operators may independently use automated systems for fraud detection, account security, payment processing, recommendations, or enforcement under their own privacy policies.
18. THIRD-PARTY LINKS
The Service or website may include links to third-party websites, stores, support pages, or services.
Qrow is not responsible for the privacy practices, content, or security of third parties. You should review their privacy policies before providing personal information.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes to the Service, platforms, technology, service providers, legal requirements, or privacy practices.
The updated Privacy Policy will be posted at:
The “Last Updated” date will identify the latest revision.
If a change materially affects how we process personal information, we will provide additional notice or obtain consent where required by applicable law.
20. CONTACT US
For privacy questions, requests, complaints, or concerns, contact:
Qrow Pte. Ltd. 68 Circular Road, #02-01 Singapore 049422
Email: admin@tack.now Privacy Policy: https://tack.now/privacy Terms of Use: https://tack.now/terms